30 DAY MONEY BACK GUARANTEE TONHosting provides a 30 day money back guarantee on all of its plans. If you are dissatisfied with your service for any reason, you will receive a full refund (minus overage charges) if you cancel your account within 30 days of activation. Our refund policy does not apply to any additional items or services; this includes but is not limited to Reseller Plans, Dedicated IP's, Dedicated Servers, Dedicated Name Servers and additional MySQL databases. No refunds are available after the initial 30 day period. Any request for cancellation must be received via the web, regular mail or fax and you will receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email are not accepted. This 30 day money back guarantee does not apply to dedicated servers, or any fees associated with these accounts. Accounts cancelled/terminated by TONHosting for violating our Terms of Service do not qualify for our 30 day money back guarantee. For example, if your account is cancelled due to spamming, you will not be given any refund. Please allow 3-4 working days for refunds to take place.